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Customer service
- Contact us
- Order tracking
- 60 days satisfied or 100% money-back + shipping costs
- Warranty
- Spare parts
- Contact us
- We are here to help! For any question regarding your order, call us at 020 8144 8818 or sent us an email through our contact form.
- Order tracking
- You can track your package by logging in to your account.
A Colissimo tracking number was sent to you by email when your package was shipped, you can use it at Colissimo.fr. - 60 days satisfied or 100% money-back + shipping costs
- We do our best to offer you a great shopping experience at Zenlap. Should you, for any reason, remain unsatisfied with your product, just send it back within 60 days after purchase, we will refund you 100% plus shipping costs ; in other terms, we refund the value of the purchased cart plus the shipping costs you actually paid for your order.
If you purchased a Lapmate, this guarantee does not apply on damaged products due to mis-usage and disrespect of the maximum load weight. Please be aware that shipping costs are not refunded except in case of manufacturing flaws or if we made an error on your order.
To exchange or return an order, just send it back in its original packaging at:
ZenlapFor a quick processing of your request, please print the exchange form or the refund form, complete it and send it along in the package. Please make sure you mention the order number (the products you want to exchange) and, to better serve you in the future, your comments.
40 rue Georges Pompidou
02100 Saint-Quentin
France
Before you send us back a product, feel free to contact us! - Warranty
- Each product sold on our website benefits from its manufacturer warranty. In case of manufacturing defect, contact us and we will take care of your product. The products of the Zenlap brand benefit from an exclusive 5 years warranty. Any problem? Contact us and we will replace the defective part for free, only the shipping costs will remain at your charge.
- Spare parts
- Things happen! Even breaking a leg of your lapmate. Don't panic, you can purchase a replacement leg for your lapmate below. Remember that the maximum load is 10 kg / 22 lbs for the Lapmate Fit and 15 kg / 33 lbs for the Lapmate, Hub, Air and Ace.
© 2011 Zenlap.